The information about you that we collect, and how we use and disclose it
We may collect information about you in a number of circumstances, including when you seek legal advice from us; when you make an enquiry on any area of the website; when you sign up to receive information from us; when you apply to join our team; or when you offer to provide or provide services to us.
The information we collect may include your name, job title, postal address, email address, telephone number, information regarding your job and/or other information regarding your preferences or where it is relevant to legal services that we provide. From time to time, it may include information about your membership of a professional or trade association or union, health information and details of any criminal record you may have.
If you do not provide information requested by us from time to time, we may not be able to provide services to you or otherwise fulfil the purpose for which we have requested the information.
In some circumstances, we collect personal information about you from a third party source. For example, we may collect personal information from a company for whom you work, other organisations with whom you have dealings, government agencies, a credit reporting agency, a recruitment agency, an information or service provider or from a publicly available record.
We, our directors and consultants, may use any of the information about you which we have collected to provide you with legal advice or information; to send you information on news or publications; to improve our services and communications to you; for the purposes of the supply or retention of services; for insurance purposes, to send you invoices or reminder notices; to process your requests of, and applications to, us; and for any other purpose for which this information was provided to us or for any purpose related or ancillary to any of the above. We may also use personal information or data where we are permitted by law to do so. This includes circumstances where you have expressly or impliedly consented to such use.
We may disclose your personal information in the following circumstances:
- If you are a client of TLD, or you are employed by, contracted to or are an agent of, a client of TLD, we may disclose your personal information to:
- barristers, other legal specialists (including mediators), consultants or experts engaged in your matter; or
- foreign law firms for the purpose of obtaining foreign legal advice, who may not be within the European Economic Area.
- If we have collected your personal information in the course of providing legal services to any of our clients, we may disclose it to that client and, where permitted by law, to others for the purpose of providing those services;
- We may disclose your personal information to our directors and consultants who assist us in running our business, including this website, or provide related services, and who are subject to security and confidentiality obligations; and
- We will make whatever disclosures of your personal information that the law requires or authorises us to make.
We may also collect, use and disclose personal data or information where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process.
We may also use aggregate information and statistics for the purpose of monitoring website usage in order to help us develop this website and our services.
Information about other people that you provide to us
Keeping information about you secure
We will take appropriate technical and organisational measures to keep your information confidential and secure in accordance with our internal procedures covering the storage, access and disclosure of information. Information may be kept on our IT system or in paper files.
Transferring information about you abroad
We may transfer information about you between countries if required for a relevant purpose as described above. These may include countries that do not provide the same level of protection as English law.
Updating information about you
If any of the information that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, please let us know by sending an email to firstname.lastname@example.org.
You have the right to request a copy of the personal information about you that we hold, to have any inaccurate personal information corrected and to object to our using your personal information for a marketing purpose. You may also make a complaint if you have a concern about our handling of your personal information.
If you wish to do any of the above please send an email to email@example.com.
We will consider any complaints that we receive and provide you with a response in a timely manner. If you are not satisfied with our response, you may take your complaint to the Information Commissioner www.ico.org.uk.
How to contact TLD