As part of our ongoing efforts to put our clients front and centre of our business, we have recently undertaken a client listening exercise.
We engaged client listening specialist, the marvellous Anna Lake, to run the project and have gathered some valuable insights into how we’re doing and what we can do better.
From the data collected, we have been able to calculate our Net Promoter Score (NPS) – a score which is used to gauge a customer’s loyalty, satisfaction and enthusiasm with a company. And though it’s still early days, we are delighted with the results.
Our NPS is 84. According to Bain & Co, the creators of the metric themselves, any score above 50 is “amazing” so we are thrilled to get this wonderful endorsement from our clients!
We’ll be sharing more of our client feedback soon. If you would like our support in your business, please contact us for an informal chat on 020 3056 8538 or info@thelegaldirector.co.uk.
